Frequently Asked Questions
Everything you need to know about bringing Bongo Furniture into your home.
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $500. For smaller items, shipping is calculated at checkout. Deliveries typically arrive within 7-14 business days depending on your location.
Do you offer white-glove delivery and assembly?
Yes, we offer professional white-glove delivery services for a flat fee. This includes bringing the furniture into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for furniture?
We want you to love your space. You can return most items within 30 days of delivery. Please note that items must be in original condition, and a 15% restocking fee may apply to large furniture pieces.
Are your wood products sustainably sourced?
At Bongo Furniture, we prioritize the planet. 90% of our wood products are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Do you provide fabric swatches before I purchase?
Absolutely. You can order up to five fabric or leather swatches for free through our website to help you visualize how the materials will look in your home's lighting.
What kind of warranty comes with my purchase?
All Bongo Furniture pieces come with a standard 1-year limited warranty covering manufacturing defects. We also offer extended protection plans for accidental stains and damage.