Returns & Exchanges
At Bongo Furniture, we want you to love your home, which is why we offer a 30-day return window for all items in original condition. If your new piece doesn't fit your space or style, we are here to help you find a better match or provide a full refund.
Initiate Your Request
Log into your account or use our guest portal to submit a return request with your order number and email address within 30 days of delivery.
Package Your Items
Carefully disassemble and pack the furniture in its original packaging, ensuring all hardware and assembly instructions are included to avoid restocking fees.
Schedule a Pickup
Once approved, we will send a prepaid shipping label or coordinate a specialized freight pickup for larger items like sofas and dining tables.
Receive Your Refund
After our warehouse inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing